Ordering Online

Shipping + Delivery

Odd Mountain currently delivers within Australia only, for a flat rate of $10 for orders under $200. Standard parcel post shipping is free for orders over $200. Express post is available, and calculated at checkout according to current rates.

All orders are sent via Australia Post, tracked and with no signature required.

All orders are processed as quickly as possible and are generally shipped within 48 hours, though usually sooner. In the event that your order is expected to take longer than 3 business days to be shipped, you will be updated via email.

Payment Options

Odd Mountain accepts a wide range of payment methods. In addition to card payments by ShopPay and PayPal, you can choose from the following installment billing services: Afterpay, Zip, LatitudePay, Klarna and Humm.

Returns Policy

Odd Mountain's change of mind policy goes beyond what is legally required and allows for returns for store credit.
In the event that you receive an item with a major problem, you are entitled to a refund. Find our full returns policy here.

Damaged Items

If you have received an item that has been damaged in the post, you are entitled to a repair, replacement or refund. Please contact us as soon as possible to discuss the best option so that we can resolve your problem as quickly and easily as possible.

Customer Service

Have you got a question about a product on the website? Wondering if a specimen will fit in the frame you've got at home? Want to see what something looks like in natural daylight, or just want to see it from a different angle? Want your order shipped on a specific day? Have a tracking enquiry?

Please don't hesitate to reach out and give me the chance to assist you. You can either fill out our contact form or you can send us a message via Facebook or Instagram. Don't be afraid to follow up if you don't get a reply, as sometimes messages can be missed.

Product Information

Ethics + Sourcing Policy

I tend to avoid the blanket term 'ethically sourced' as ethics are personal and unique to each individual. I source everything in line with my own personal ethics which dictate my policy:

My policy is that I will never knowingly sell or stock anything that has caused a living creature to be killed for the sake of display.  In addition to this, specimens must be sustainably sourced, species of least concern and non-native to Australia.

Find the rest of my statement here and decide for yourself if my ethics align with yours.

Specimen + Display Care

Displayed specimens (frames, domes, jars etc) should be kept out of direct sunlight to preserve the colours of the specimen and any botanicals.

To prevent your framed specimens from attracting any destructive pests, it's good practice to periodically treat your frames and the area around them with an insect surface spray, or hide camphor-based silverfish and moth repellent hangers nearby. If you ever notice any bug activity within a display, seal and freeze it immediately for a week to kill off any infestation.

Unmounted specimens should be kept somewhere dry, preferably in a sealed container, until you are ready to display them. The cardboard and tissue packaging can attract and trap moisture when the weather is damp or humid. This is not intended to be their forever home, so if you need help with ideas for displaying your unmounted specimens, please get in touch!

Mystery Boxes

Mystery Boxes are not always available to order online.

When I know I have enough exciting bits and pieces in stock to fill them with and keep them high-quality and interesting, I offer made-to-order Mystery Boxes with a degree of customisation, themed around nature and natural curiosities.

Sometimes if I can't offer these, I can still make and release pre-made boxes, which usually follow the theme of natural curiosities, but can sometimes extend into other themes represented in the shop. Though I'd like to offer these regularly or on some kind of schedule, it's not always possible.

Mystery Boxes generally contain more than 40% extra value on top of what you pay, and can take an hour or more each to make. Inside the box you'll receive a list that includes the description and RRP of each item, sealed with a spoiler warning.

Stock Availability

Odd Mountain's range is ever-changing and unpredictable. Many items are one-of-a-kind, while others can be replicated or reordered.

If you missed out on something or you've got your heart set on something you've seen in store, on our social media or on the website, you can register your interest by submitting our contact form.

It might be possible to find what you're after, and we should be able to give you an indication as to whether what you desire can/will be restocked.

Custom Orders

Odd Mountain generally doesn't have the capacity to accept custom orders, though you are welcome to bring us your ideas.

We're also not taxidermists so unfortunately we can't preserve your pet budgie, but we are always happy to consider your enquiry and point you in the best direction. If you don't know where to start, you're welcome to send us an email and we'll help you out as best we can.

Item Origins

My most frequently asked question, at least from customers in store: Where do you get all this weird stuff?

I have no idea how to give a short answer to that. I've always been a collector. I know what kinds of things I like, so I often seek them out intentionally, which makes it a bit easier. I source from all over the world as well as locally, and occasionally things just come to me.

Buying Policy

If you've got something you think I might be interested in, the best thing to do is to fill in our contact form or email directly to hello@oddmountain.com so that you can attach photographs of your wares. Please include your expectations for price, keeping in mind that as a retailer, I'm not always in a position to afford what a collector might pay, and sometimes don't have any available budget for purchasing.

Bulk lots and entire collections are particularly of interest, and donations are always appreciated.

Unfortunately I can't accept items brought into the store with no notice, so please email ahead with as much detail as possible.

If you've got a wholesale product you think I might like, please also get in contact as above, with as much detail as possible about your product/range and pricing.